At OELÉ, we take pride in offering you high-quality home decor items designed to enhance your living spaces. If, for any reason, you are not completely satisfied with your purchase, we have established the following return policy to ensure a smooth and hassle-free return process:
 

1. Return Eligibility:

• You may initiate a return for home decor or dress items within 7 days from the date of delivery.

• To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when it was received.
   

2. Return Reasons:

• You may request a return for the following reasons:

  • Receipt of a damaged or defective product.

  • Receipt of the incorrect item.

  • Dissatisfaction with the product quality or appearance.
     

3. Non-Returnable Items:

• Please note that certain home decor items, such as customized or personalized products, are not eligible for return unless they are damaged or defective.
   

4. Return Process:

• To initiate a return, kindly contact our dedicated customer support team at info@oele.in

• Our team will guide you through the return process and provide you with a return form.

• Ensure that the item is carefully packaged, including all tags, accessories, and its original packaging.

• Follow the instructions provided by our customer support team for item collection or drop-off at a specified location.
   

5. Return Shipping:

• OELÉ will cover the return shipping costs for items that are damaged, defective, or incorrect. For other returns, the customer may be responsible for return shipping charges.
   

6. Refund/Replacement:

• Upon receipt and inspection of the returned item, we will process your refund or replacement, based on your preference.

• Refunds will be issued to the original payment method within 10-15 business days.

• If you opt for a replacement, we will promptly ship the correct item to you.
   

7. Contact Us:

• For any inquiries or assistance regarding our return policy or for help with a return, please don't hesitate to reach out to our responsive customer support team at info@oele.in
   

Please be aware that OELÉ reserves the right to modify this return policy as necessary. We encourage you to review our return policy before making a purchase to ensure your familiarity with our terms and conditions.

Thank you for choosing OELÉ for your home decor needs. Your satisfaction is our priority, and we are committed to delivering an exceptional shopping experience.